Preparing the Report

This page describes the guidelines for preparing a report for an EOD manifest. Follow these instructions precisely to ensure that the order and parcel information are processed correctly.

This page describes the following:

• Naming the report
• Formatting the report
• Report structure and data
• Field descriptions and requirements

Naming the Report

The report name should include the merchant’s name as configured in Global-e’s merchant settings, the date, and the time:

• Format: {MerchantName}Manifest_ddmmyyyyhhmm
• Example: MyToysStoreManifest_100220151738

Formatting the Report

The report should be in CSV format and include commas as separators. Global-e does not support tabulations, semi-columns, or any other separators.

Report Structure and Data

In your CSV file, make sure to name the columns headers A through I, as shown below:

Field Descriptions and Requirements

The following table shows the field descriptions and requirements:

Header	Required	Description	Notes
Global-e Order ID	No		If the merchant does not have a Global-e Order ID, this column should remain empty.
Merchant Order ID	No		If there is no order ID, this column should remain empty.
Parcel Code	Mandatory for in-stock items. Optional for backordered, pre-ordered, and out-of-stock items.	The code is assigned to each parcel in the merchant’s warehouse.	This code should also be barcoded on the label of each parcel that arrives at a Global-e hub (or shipped directly by the merchant), along with the Order ID barcode (either Global-e Order ID or Merchant Order ID, as included in the manifest data).
Product SKU	Yes	The SKU of each product in the parcel.
Quantity	Yes	The quantity of each product in the parcel.
Is Backorder flag	No	Relevant for items that are known as backordered.	Accepted values: 0 or empty – for in-stock items 1 – for backordered items Important: If the item is out of stock and being fulfilled, make sure to include this item in the relevant day manifest and change the flag value = 0. It is important to list separately in the manifest each line item that is backordered. For example, if there is a line item with a quantity of 2 purchased by a customer and both are back ordered, the merchant should list each line item separately in the manifest.
Backorder Expected Fulfilment Date	No	If provided by the merchant, Global-e includes this information in the notification on backordered items sent to customers.	Accepted values: Empty – if the fulfilment date is unknown. Expected Date (in ‘dd-mm-yyyy’ format).
Is Order Completed flag	Yes	Updated by the merchant to indicate if the order is completed or not.	Accepted values: 0 – for orders that were not yet completed (i.e. expecting more parcels to arrive). 1–for completed orders, where all items are sent, or amended. Empty – a label will be produced for the items in the parcel, fully or partially supplied. If partially supplied, then an automatic split will be performed. Note: The same order in the manifest cannot contain both Is Backorder = 1 and Is Completed = 1. If there are any backorder items, always send Is Completed = 0, until all the order items are supplied.
Delivery Reference Number	No	For merchants adding additional unique order identifier. It should be associated with each line item in the manifest.
Weight	No	The weight of the parcel in grams.	If there are several items in the parcel, the total weight will be divided equally between all items. If the weight is not specified, it will be taken from the catalogue.
Country of Origin	No	The country where the item is manufactured.	If the country of origin is not specified, it will be taken from the catalogue.

Global-e makes efforts to consolidate multi-parcel orders into one shipment (for supported carriers) to save shipment costs to merchants and provide a better customer experience for shoppers.

Multi-parcel orders flagged as not completed are treated as split orders that will be fulfilled within 1 to 2 days, and consolidated in the Global-e hub.

It is important not to delay the fulfilment of split multi-parcel orders beyond this timeframe, as this could bear additional holding costs.

An exception to consolidating orders are orders that are flagged as containing backordered items. In this case, each parcel arriving at a Global-e hub is dispatched immediately and is not placed into the holding area to await additional parcels, so that the customer’s delivery promise is not compromised.