Global-e Roles and Features

This page describes the user’s roles and permissions, and the authorized operations allowed on each permission level. The tables on this page are useful for understanding what features and activities you have access to based on your assigned role(s). For example, Admins typically have access to a larger range of activities, while Customer Service representative and Hub Operators have access only to activities based on their set of responsibilities.

The table below describes the department, user type, and common role combinations in relation to business activity:

• Department: the scope of business activity related to the user type and common role combinations commonly found in each department. In other words, it’s the most basic grouping of business activities according to work scope.
• User type: a further breakdown of the types of users responsible for activities in each department.
• Common role combinations: maps between user types and Global-e’s role types. This column shows the most common combination of roles in the field in relation to the user type. Roles are applied by admins to users from the Global-e platform on an individual basis.

Department	User Type	Common Role Combinations
Merchant Management	Full Merchant Permissions	Merchant Admin
Merchant Management	Full Merchant Permissions	Merchant Customer Service Admin
Merchant Management	Full Merchant Permissions	Hub Admin ( + Store Roles if applicable)
Merchant Management	Full Merchant Permissions	Merchant Report Admin
Customer Service	Customer Service Lead	Merchant Admin
Customer Service	Customer Service Lead	Merchant Customer Service Admin
Customer Service	Customer Service Lead	Merchant Report Admin
Customer Service	Customer Service Team	Merchant Admin
Customer Service	Customer Service Team	Merchant Customer Service
Customer Service	Customer Service Team	Merchant Report User
Operations	Hub Operators (Merchant’s warehouse team)	Merchant Admin
Operations	Hub Operators (Merchant’s warehouse team)	Hub Admin
Operations	Hub Operators (Merchant’s warehouse team)	Merchant Report User
Operations	Hub Operator (3PL team lead)	Hub Admin
Operations	Hub Operator (3PL team)	Hub Operator

Each user type has access to different areas of the Global-e platform. This section shows the relationship between these departments and their permissions:

• Department: The name of the department
• Menu level 1: Menus on the platform with one level
• Menu level 2: Menus on the platform with two levels.

Merchant Admin Menu Functionality

The following table shows the merchant admin menu functionality:

Merchant CS	Merchant Admin	Merchant CS Admin
Orders: Returns View Order Same Day Dispatch Orders	Merchants: Merchant ID Product Management:   – Product Price Feed   – Products Bundle Mapping Reports:   – Dashboard Configuration: Customization Marketing Proposition Email Management	Merchants: Product Management:   – Restricted Products   – Produce Price Feed   – Products Bundle Mapping Reports:   – Dashboards Orders: Returns Merchant Hub:   – Process Order: Non-GE Carriers   – Failed Transfer to Merchant   – Pickup Request View Orders Same Day Dispatch Orders

Hub Menu Functionality

The following table shows the hub menu functionality:

Hub Operator

Hub Admin

Orders: Global-e Hub   – Process Orders   – Process Returns   – Process EOD   – Process PUDO EOD   – Process Stores EOD   – Process Returns EOD   – PUDO Distribution   – Stores Distribution Merchant Hub:   – Process Orders   – Process EOD   – Pickup Request Same Day Dispatch Orders

Orders: Global-E Hub:   – Process Orders   – Process Return   – Process EOD   – Process PUDO EDO   – Process Stores EOD   – Process Returns EOD   – PUDO Distribution   – Stores Distribution Merchant Hub:   – Process Orders   – Process EOD   – Process Orders: Non-GE Carriers   – View Processed Orders   – Canceled Orders   – Failed Transfer to Merchant   – Failed Orders   – Pickup Request Same Day Dispatch Orders

Merchant Report Functionality

The following table shows the merchant report menu functionality:

Merchant Report Admin	Merchant Report User
Analytics: Live View Sales & Funnel Products Finance	Analytics: Live View (if access granted) Sales & Funnel (if access granted) Products Performance (if access granted) Order Level - Reconciliation Data (if access granted)

Role Action Mapping

This table shows the actions relevant to each feature or tool based on your role. In other words, this table shows the range of activity available to you:

Feature	Merchant CS	Merchant Admin	Merchant CS Admin	Hub Operator	Hub Admin	Merchant Report Admin	Merchant Report User
Analytics	No	No	No	No	No	Yes	Yes
Live View	No	No	No	No	No	Yes	Yes - if access is granted
Sales & Funnel	No	No	No	No	No	Yes	Yes - if access is granted
Products	No	No	No	No	No	Yes	Yes - if access is granted
Finance	No	No	No	No	No	Yes	Yes - if access is granted
Merchants	No	Yes	Yes	No	No	No	No
Merchant ID	No	Yes	No	No	No	No	No
Product Management	No	Yes	Yes	No	No	No	No
Product Price Feed	No	Yes	Yes	No	No	No	No
Restricted Products	No	No	Yes	No	No	No	No
Products Bundle Mapping	No	Yes	Yes	No	No	No	No
Reports	No	Yes	Yes	No	No	No	No
Orders	Yes	No	Yes	Yes	Yes	No	No
Returns	No	No	Yes	No	No	No	No
Global-E Hub	No	No	No	Yes	No	No	No
Process Orders	No	No	No	Yes	No	No	No
Process Return	No	No	No	Yes	No	No	No
Process EOD	No	No	No	Yes	No	No	No
Process PUDO EOD	No	No	No	Yes	No	No	No
Process Stores EOD	No	No	No	Yes	No	No	No
Process Returns EOD	No	No	No	Yes	No	No	No
PUDO Distribution	No	No	No	Yes	No	No	No
Stores Distribution	No	No	No	Yes	No	No	No
Merchant Hub	No	No	Yes	Yes	No	No	No
Process Orders	No	No	No	Yes	No	No	No
Process EOD	No	No	No	Yes	No	No	No
Pickup Request	No	No	Yes	Yes	No	No	No
Process Orders: Non-GE Carriers	No	No	Yes	No	Yes	No	No
Canceled Orders	No	No	No	No	Yes	No	No
Failed Transfer to Merchant	No	No	Yes	No	Yes	No	No
Failed Orders	No	No	No	No	Yes	No	No
Pickup Request	No	No	Yes	No	Yes	No	No
View Orders	Yes	No	Yes	No	No	No	No
Same Day Dispatch Orders	Yes	No	Yes	Yes	Yes	No	No
Configuration	No	Yes	No	No	No	No	No
Customization	No	Yes	No	No	No	No	No
Marketing Proposition	No	Yes	No	No	No	No	No
Email Management	No	Yes	No	No	No	No	No
System	No	No	Yes	No	Yes	No	No
Users	No	No	Yes	No	Yes	No	No