> ## Documentation Index
> Fetch the complete documentation index at: https://globale-enterprise.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Multibanco

Multibanco is a popular offline payment method in the Portuguese market, allowing customers to pay for online orders via ATM or through their online banking account.

The customer completes the payment using:

* ATM machines
* Online banking
* Mobile banking applications

## Voucher Expiration

The payment voucher remains valid for 17 hours and is automatically cancelled afterward if the payment is not completed.

## Supported Countries

* Portugal

## Customer Flow

1. After filling in their personal details, the customer selects Multibanco as the payment method.
2. The customer receives an order confirmation along with a payment reference containing the following details:

   * Entity – beneficiary identifier (5 digits)
   * Reference – payment reference code (9 digits)
   * Amount – payment amount
3. Once the payment is completed, the Global-e system receives a payment confirmation and advances the order status.

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